Award reflects company’s consistently high level of customer service
This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.
“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the small businesses in Hagerstown and Frederick MD were able to do it.”
Angie’s List Super Service Award winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.
“We are proud to accept this award for the third year in a row.” says Sheila Ellis, Founder, President and Owner of AmeriClean. Sheila continues, “AmeriClean is not a franchise and we put every effort towards excellent customer service every time. We appreciate organizations like Angie’s List who bring credibility to online reviews. The consumer confidence from our Angie’s List customers exceeds any of our lead sources. Potential customers know they can trust us based on our outstanding record on Angie’s List.” Sheila founded AmeriClean in 1984 and actively focuses on continuing education for herself and her staff, as well as bringing award winning customer service to those in Hagerstown MD, Frederick MD, Chambersburg PA, and Martinsburg WV.
Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.
“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”
Read AmeriClean’s review on Angie’s List
