We pride ourselves in being… Trustworthy. Dependable. Professional. Knowledgable. Friendly.
Since 1984, we’ve worked hard to build and maintain a reputation for phenomenal customer service and top-quality cleaning results.
For us, it’s not just about making you happy in the end. We want you to enjoy the entire professional cleaning experience. We promise to provide honest services at fair prices and to do so with the utmost respect for your property and family. Our goal is to earn your repeat business and referrals for years to come.
Locally Owned & Operated
Many people say we appear like a national brand or a franchise. They’re surprised to find out that we have been locally owned by Sheila Ellis, since 1984.
Live Person on the Phone & Chat!
We do our very best to have a live person answer the phone during normal business hours. We’ve also extended our discussions and support to our website with a live chat feature. You can call us Monday – Friday 8am – 5pm or chat with us on our website Monday – Friday 12:30pm – 4pm.
No Extra Charges for Spots/Soil
We consider the price to clean, well, the price to clean. We don’t advertise a low price and “bait and switch” you into believing your carpets are more soiled than “normal.” Our pricing is all inclusive and we never charge extra for spots or excessive soil.
Company-wide Training 4x/yr
We host hands-on and classroom training for our company and other cleaning professionals throughout the country at least 4 times every year. This is our commitment to continuing education and advancing our career-focused Customer Relationship Managers and Technicians.
Quick Dry Times, Always Clean
With our advanced, state-of-the-art equipment we can assure you that your textiles are always clean and quick drying. Others may claim a specific time period (2 hours, for example). The questions to consider are the method and more importantly the results.
Excellent Online Reviews
Online review sites such as Angie’s List, Yelp, and Facebook provide great perspective from real customers. We’re as proud of our online reputation as we have been of our real-life reputation since 1984.
Testimonials & Referrals
Here is a sampling of real customer testimonials. In their own words about their own experience, our customers give us good honest feedback. One thing they have in common is our attention to detail, friendliness and over-the-top customer service.
We take pride in who we employ and send into your homes and businesses. After all, our reputation is on the line. All employees are background checked, drug/alcohol screened, and offered employment following a lengthy and vigorous hiring process.
Follow-Up Call Every Time
The cornerstone to our success of over 35 years is our follow-up call and satisfaction guarantee. We always follow-up with a phone call after the work is complete to ensure you are 100% Happy.
is 100% Guaranteed
Along with the 9 valuable points we make above, we top that off with the strongest guarantee in the industry. If you’re not happy with our work, we make every effort to remedy the situation in a timely manner. If we cannot provide you with a satisfactory solution, you will receive a refund for that service or credit to your account for future services.
NOTE: Payment is due at the time of services as there are particular cases where results improve with time. We reserve the right to remedy any situation before a refund is granted. We always invite you to contact us if you have any questions or concerns. Please call us at 301-739-4640 or click the link below to send us an email.
Certifications, Awards & Accreditations
Certified Textile Pro
The Textile Pro Program is a course of advanced training to develop specialists in the field of oriental and specialty rug care, as well as fine fabric care. It was developed by certified rug specialist Lisa Wagner and certified fabric specialist Jim Pemberton.
Accredited by the Better Business Bureau
AmeriClean is accredited by the Better Business Bureau (BBB), who conducts an analysis of our marketing messaging and acts as a 3rd party dispute mediator in the event of unsatisfactory services. We are proud to carry an A+ rating with BBB.